COVID-19

Coronavirus (COVID-19)

At this time the ClearShark office will remain open during normal business hours unless otherwise announced. In general, the ClearShark team works remotely on a day-to-day basis, and while we have not mandated a “work from home” policy, we are sensitive to the pandemic and encourage employees all around the country to use their best judgment in how best to support the customer and the mission. This may mean working solely from home if that makes them and/or their customers more comfortable or to continue in-person meetings with heightened awareness of handwashing and social distancing.

If you have any questions, please feel free to contact Brittany Wilson, brittany@clearshark.com.


Centrify

As Coronavirus COVID-19 spreads around the globe, Centrify continues to actively monitor and assess this ever-changing situation. We always strive to be as transparent as possible and know that many of you have questions regarding Centrify’s response during this challenging time. This communication is intended to supply answers to our partners around our operations and support services.

Our goal is to keep Centrify employees, families, partners, customers and visitors safe, with no disruption to our company operations. As a global company, many of our employees already work remotely, or at one of our several satellite offices. One of our operational philosophies is that all of our employees should be equipped to work remotely from anywhere around the world. This allows us to deliver support and operational services in a secure and efficient manner, despite any disruptions.

A detailed Business Continuity Plan has been in place for many years at Centrify, and remote work is utilized on a daily basis as part of our operations. As such, Centrify is recommending that all of our employees work remotely for the time being, and we have temporarily halted all non-essential travel for the near future. We continue to evaluate the situation on a daily basis and will make adjustments as necessary. We will update information periodically as we learn more, and as we receive more questions.

Support
Centrify Technical Support is a global organization with support centers worldwide that enable us to provide 24X7 support. The processes and procedures established internally to provide a follow-the-sun support model allows us to be prepared to leverage our other locations as situation demands. We invest in world-class, enterprise SaaS solutions with fully redundant and distributed architectures for our support services.

Our Partner Portal, https://centrify.force.com/partner/CentrifyPartnersHome is an online resource where partners can access product documentation, and receive the latest product updates, as well as enter deal registrations. This portal will continue to be available and updated as needed.

Our Customer Support Portal, https://www.centrify.com/support, is an online resource that provides a comprehensive knowledge base and allows for our customers to raise any support cases, access product documentation, and receive the latest product updates. This portal will continue to be available and any updates regarding our operations will be posted in the Centrify News and Announcement section of The Centrify Community channel.

Partners and customers can also call us at the below numbers for any assistance

Americas: 1-877-531-7809  /  1-699-444-5200, Option 2

EMEA: +44 2034-900146

APAC: 1-699-444-5200, Option 2

Channel Sales and Account Management
Partner support and enablement, new business, account management and customer renewals will continue without disruption. Centrify’s sales force has always worked remotely and has the ability to provide product demonstrations, virtual meetings, and conference calls.

Operations
Our operations teams have the necessary remote access to perform their jobs and to ensure availability of cloud services. Our cloud services have always been built with availability and redundancy as part of the core platform. Our services are built natively on top of the cloud platforms they operate on so they can take advantage of automatic replication of data, redundancy, and the ability to scale out and up as required. More information on these services can be found at https://www.centrify.com/resources/centrify-identity-platform-trust-statement/.

Professional Services
Our Professional Services organization has delivered remote consulting engagements for over 10 years, and continues to do so at our customer’s request. This includes our continued ability to provide Virtual Instructor Led Training (VILT) to support our customers who have also chosen to have their employees work remotely.

Infrastructure
Centrify is a cloud-based company and utilizes the best communications technology to support our employees’ ability to work from anywhere. All of our customer relationship, support, finance, collaboration, and operational tools are best-of-breed, and our Business Continuity Plan includes these types of scenarios to ensure we have the ability to continue to deliver services.

In summary, our top priority continues to be the health and well-being of our employees. That will further empower us to continue providing excellent service for our partners and customers at the high standards they expect. If you have additional questions, please direct them to partners@centrify.com.

Best regards,

Chris Peterson
Vice President, Worldwide Channels and Alliance

Cloudera

COVID-19 is having a dramatic impact on people, communities, and businesses around the world. Our thoughts are with those who have been affected by the virus. Our team has spent a great deal of time preparing for the weeks and months ahead with a laser focus on our employees, customers, and partners.

Our number one priority is the health and safety of our employees and those we do business with around the globe. We have taken several measures to ensure their well-being, including; restricting travel, implementing a global work-from-home policy, and forming a cross-functional COVID-19 team to monitor the crisis 24 hours a day.

We have also taken a number of measures to ensure that the COVID-19 crisis does not impact the quality of your experience with Cloudera. As part of our Business Continuity plan, our services and support teams will ensure we meet our SLAs and continue to seamlessly deliver world-class customer support 24×7. We are also staying on track with our product roadmap and committed to delivering the next generation of our hybrid-cloud data management services on schedule.

Lastly, you should know that our business is solid. We recently announced our third consecutive quarter of strong financial results.

As always, if you have any questions or concerns, please reach out to our global Technical Support team via our MyCloudera Support Portal. If your questions are related to sales or general customer service please follow this link to locate and contact the appropriate resource. We will also follow up on this message with additional communications as the situation evolves.

On behalf of everyone at Cloudera, thank you for trusting us with your business. We wish you and your families safety and good health.

Best regards,

Rob
CEO of Cloudera

Cohesity

The COVID-19 (Coronavirus) outbreak is causing a tremendous amount of uncertainty as the virus continues to spread globally. While customers are focused on the safety and security of their employees, just as we are at Cohesity, we wanted to proactively share the steps we are taking to ensure your business continues to receive exceptional service and support during this challenging time.

Customer Satisfaction is one of our core values at Cohesity. We do not currently foresee any impact to the delivery of support due to COVID-19, and we are committed to maintaining 24×7 coverage for our customers around the globe. We have also formed an internal Coronavirus Preparedness Team to ensure we address any potential challenges before they become issues, again, to ensure we provide best-in-class service and support to our customers.

Based on the current situation and advisory from our parts delivery partners, there is presently no disruption to delivering parts on-site other than in Japan and Italy where best-effort delivery will be made. However, as an added precaution, we are increasing the inventory to our spares depot to reduce any unforeseen interruptions or delays.

When necessary, Cohesity will try our best to provide onsite parts replacement via Field Engineers, while working within guidelines set by the local country, state, and county authorities.

For customers that prefer not to have onsite resources visit their facilities, Cohesity will respect those wishes. In the event we are unable to provide onsite resources to replace parts, we will request that our customers replace the parts and our support team will guide our customers remotely.

Out of an abundance of caution, Cohesity has told employees globally that they can work remotely as necessary to prioritize their health and that of their families and communities.

For workers who chose to work remotely, we’ve taken steps to ensure there is no disruption in the service they provide to customers. For example, all Cohesity employees working remotely will be utilizing highly secure infrastructure and equipment with all the appropriate protocols in place.

Additional Information: As this is an evolving situation, Cohesity will post updates to this notice on the Cohesity Customer Support Portal as needed. If you have questions, contact your account team or Cohesity Support at support@cohesity.com.

Regards,

Andrew Dobrov
VP Customer Support and Services

Gigamon

We respect and appreciate the trust you place in us by being one of thousands of organizations around the globe that deploy our Visibility & Analytics Fabric suite of products. As we live in uncertain times, with the emergence and replication of the COVID-19 virus, I wanted to clearly state that we take our responsibilities to you, our partners and our employees very seriously. Your trust in us is not taken for granted.

We have implemented a number of operational practices in support of our response to COVID- 19 designed to ensure we maintain our supply and world class support of your deployed Gigamon products. We have a business continuity plan in place that covers supply chain integrity, remote workforce enablement and hygiene preparation. We will continue to actively monitor the situation and adhere to all appropriate guidance from the Centers for Disease Control and Prevention (CDC), World Health Organization (WHO) and global government entities.

Technical Support
Our technical support organization is distributed around the globe and will continue to offer support and services in line with our agreements.

We have a 24x7x365 follow-the-sun support model that ensures around-the-clock coverage for our customers and partners. Should a location become impacted due to COVID-19, we will continue to support you from other locations.

Additionally, as part of our business continuity plan, we can have our team support you from remote locations with minimal disruption.

Product Supply
Gigamon has a global supply chain to source, assemble and distribute products. We will continue to work closely with our suppliers as we monitor the availability and supply situation to minimize any risks. For new products, lead times are shown in Gigamon ordering tools as these continue to reflect our best understanding. For service spares, we have depots around the globe in carefully selected locations to ensure appropriate coverage. In certain locations close to areas affected by the COVID-19 outbreak, we have taken proactive stocking measures designed to mitigate the impact of any quarantine situation.

While we will do everything in our power to ensure we achieve the level of service you have come to expect from Gigamon, shipping may be impacted in certain areas due to reduced air shipment capacity.

Contingency Planning
We remain committed to solving for our customers’ critical needs during these uncertain times, including helping provide infrastructure to implement cost containment or remote working initiatives. Your local Gigamon contact can provide more details. We will keep you informed as some details above may change due to the nature of the spread and impact of the virus.

Should you have any questions regarding our COVID-19 response, please feel free to contact us at cov_response@gigamon.com.

Sincerely,
Paul Hooper, CEO

HPE

COVID-19 (coronavirus) continues to spread and was recently declared a pandemic by the World Health Organization. At HPE, the safety of our employees, partners, and customers remains our number one priority.

For a summary of the actions we are taking globally to mitigate risk and disruptions, watch this update from our CEO Antonio Neri and continue reading below.

Events
While we love the opportunity to meet with our partners and customers, we are more concerned about your safety. Therefore, HPE has decided to cancel or postpone most hosted, co-hosted, or sponsored events through April 2020 worldwide.

This includes canceling the Discover More event series; however, HPE remains optimistic that we will be able to reschedule some Discover More events later in the year. We are also investigating virtual formats to deliver engaging and informative experiences for attendees.

At this time, HPE Discover 2020 is taking place as planned in Las Vegas, June 23–25, 2020.

Business Continuity & Supply Chain
HPE has a large, global supply chain and robust business continuity plans in place to mitigate disruptions that may be caused by COVID-19, meet partner and customer demands, and protect HPE team members, partners, customers, and communities. While COVID-19 is first and foremost a global health issue, it also has supply impacts.

HPE is monitoring events closely and is in constant contact with our suppliers to understand any impacts they are experiencing and minimize the effects on you and our joint customers. Our Order Management & Care teams are equipped with the most current estimations of shipment dates. Order status updates reflect our current best understanding of supply constraints, and we will update Estimated Ship Dates (ESDs) as we receive new information from suppliers.

HPE is strongly committed to strengthening the communities where we live and work, and it is our responsibility to reduce the spread of COVID-19. We continue to monitor the situation closely and follow the counsel of public health authorities.

As always, feel free to reach out to your Partner Business Manager (PBM) or the HPE Partner Response Center with any questions or concerns. We will continue to provide updates about how HPE is addressing this rapidly evolving situation.

Stay well,
Paul Hunter
HPE Global Channel Chief

ImmixGroup

As it relates to the ongoing COVID-19 situation, we have been taking active measures on local, regional and global levels, adhering to the guidance and recommendations of the CDC (Centers for Disease Control) and WHO (World Health Organization).

Current Contingency Measures
Since the initial outbreak of COVID-19, immixGroup, an Arrow company, has been implementing contingency measures to help ensure the safety of employees and providing continual support for our customers and suppliers, all while observing an abundance of caution as it relates to the virus, including:

  • A temporary procedure is in place globally that does not allow for visitors to any of our distribution, programming or integration centers until further notice. Our facilities are continuing operations under these contingency measures we have put in place, allowing us to provide service at normal operating levels.
  • A temporary procedure is also in place globally that does not allow for visitors to any of our offices. Where allowed by government agencies, our offices will remain open and available to employees. If an event or situation necessitates an employee to work from home, we have related plans and online collaboration capabilities in place to ensure consistent communication within immixGroup and Arrow, and with customers and suppliers.
  • Our sales operations teams have taken actions to ensure we have the appropriate staff, coordinating with our shipping partners to ensure business continuity.
  • We are closely monitoring any potential impact from COVID-19, given our visibility through our components business, in addition to working with our enterprise computing solutions business vendors and suppliers.
  • We know that visibility to your order status is of critical importance, and we will continue to communicate to you through our normal channels.

Additional Support Options
If you or your customers have additional needs to address the uncertainty of the times, please reach out to us. The following are some other ways in which we can help:

  • Assist with inventory planning, staging, etc. for critical projects
  • Insight into supply chain lead times for planning purposes
  • Acceleration of orders to mitigate any supply or business disruptions

We will continue to keep you posted as the situation evolves and additional information becomes available. We are diligently working to help everyone stay safe while continuing to serve you. Thank you for your trust and partnership.

Sincerely,

Sean Kerins
President, Enterprise Computing Solutions and Arrow Global Services

NetApp

We know this is an uncertain time for many of you given the ongoing public health situation. Our number one priority is the health and safety of our employees, customers and partners. NetApp leadership, our Global Safety and Security Team, and business and health advisors have been monitoring and assessing the developments of the Coronavirus (COVID-19) pandemic, as the situation continues to rapidly evolve.

Today, I want to share a short-term change we have made to Market Development Funds (MDF) in light of the situation.

Effective immediately, NetApp is curtailing MDF for in-person events, due to health concerns related to the Coronavirus:

  • Partners who plan to host a previously NetApp approved MDF-funded in-person event scheduled to occur between now and April 30, 2020 should either postpone the event to a later date or change the in-person event to a virtual event or a demand gen activity in order to receive reimbursement.
    • Partners who choose to proceed with an in-person event must obtain approval from the NetApp Channel Program Office Executive to be eligible for reimbursement. Please work with your Channel Marketing Manager to obtain approvals.
  • All new MDF Pre-Approvals for in-person events are on hold. We recommend changing in-person events to virtual events or a demand gen activity. Channel marketing teams can help partners build out alternative virtual events to ensure that we maintain pipeline generation for Q1 and beyond.

Given that this is a changing situation, it’s important that you use your best judgement and check in with your Channel Marketing Manager or Channel Development Manager if you have questions. We expect the situation will continue to develop over the comings weeks and months and we will closely monitor the situation, evolving our approach and recommendations along the way.

Please contact your Channel Marketing Team should you need any support/guidance to manage this process:

Please watch for ongoing communications from your NetApp MDF Channel Program Team.

Riverbed

We are living through unprecedented times with the global COVID-19 (coronavirus) pandemic, which is having a significant impact on all of us – how we live, work, and even socialize. At Riverbed, we are very conscious of the seriousness of coronavirus, and first and foremost, our thoughts are with those who have been directly impacted by the virus.

We have been closely monitoring the situation, and I wanted to share what we’re doing to keep our teams safe, while maintaining business continuity so that we can fully support our partners and customers during this time. I appreciate your partnership, and together, we can help our customers with critical technology that helps address the network performance challenges organizations are facing as employees are increasingly working from home.

Supporting the Well-Being of Our People
At Riverbed, our top priority is protecting the well-being of our employees, partners, customers, vendors, and the community at large.

To address the health and safety of our teams over the past few weeks, we’ve:

  • Asked all Riverbed employees and contractors to work from home, except for business critical needs. All our employees are equipped with technology that enables them to work productively from home and continue to support your business.
  • Closed various offices temporarily to adhere to local regulations and ordinances, including our San Francisco Headquarters. As local situations change, we are prepared to close additional offices, as necessary, and will also reopen offices at the appropriate time.
  • Restricted nearly all business travel, including temporarily eliminating all cross-Geo travel, and highly encouraging video meetings with customers and partners, when possible.
  • Followed CDC guidelines for employees returning to an office if they or a family member have visited an at risk country, or show any symptoms of being ill regardless if they traveled.
  • Increased sanitizing and cleaning routines across all our facilities.
  • Limited gatherings, including postponing live events or shifting them to virtual/digital formats.

Business Continuity Planning and Supply Chain
As CEO, I can assure you that Riverbed’s business is fully operational, and our Business Continuity Planning (BCP) leverages industry-best practices and standards to ensure a stable and robust operational structure during these times. Each Riverbed critical business function – including manufacturing, IT services, human resources, facilities, financial services, customer support and Riverbed Cloud Services – is responsible for contributing to Riverbed’s BCP, and these teams are meeting daily to address any circumstances that arise due to the coronavirus situation.

With regard to our supply chain, we currently have adequate inventories on-hand of Riverbed appliance components to meet our Q1 customer demand. At this point in time we are not aware of any supply constraints for Riverbed products and services, including our 24×7 maintenance and support services. Riverbed Support leverages systems that are architected with resiliency and redundancy to mitigate any customer disruption. During this period of uncertainty, our global technical support teams remain available 24×7 to support our products and our customers.

In the event of a supply challenge, Riverbed will prioritize shipment for accepted orders based on order date. You can find further details on our BCP here.

Helping Customers Address Work From Home Network Strain
The concern over ongoing business productivity combined with human empathy has risen to never-before-experienced levels for you and our customers. Similar to our own experience, we know most of our partners and customers are taking swift measures to protect the well-being of their employees, including supporting hundreds or thousands of employees as they work from home (WFH). With this sudden WFH surge globally, we also know there is tremendous strain on home and business networks.

Riverbed has always focused on helping our partners and customers maximize performance and visibility for networks and applications. During this time, our solutions for optimizing WFH network performance have become increasingly relevant. Many of our customers are using Riverbed Client Accelerator (formerly SteelHead Mobile) to boost performance of desktops and laptops as they connect to corporate networks, the cloud or SaaS apps – increasing at-home application performance by up to 10 times (for Office 365 and other business critical apps), and removing up to 99% of data on any network.

To help our valued customers during these uncertain times, Riverbed is offering a 90-day, $0 trial offer* for Client Accelerator to our SteelHead installed base customers.

We recommend that you reach out to your SteelHead customers and ask how you can help. Be sensitive and empathetic, while also seeking to understand how they are being impacted with more of their employees working from home. Riverbed’s products and services can truly help make a difference here for most customers. To leverage the 90-day trial for Riverbed Client Accelerator, contact your Channel Sales Manager (CSM) or Riverbed Sales Representative.

Additionally, for business continuity, we’re seeing customers leverage network visibility tools, which provide a comprehensive view of network and application performance across an organization, enabling IT teams to quickly diagnose and fix network issues should they arise. We have an opportunity to help our customers assess their current network visibility capabilities and to discuss best practices.

The following materials provide information on how Riverbed can help work-from-home employees remain productive during these challenging times:

  • Updated Client Accelerator page on Riverbed.com
  • Datasheet: Client Accelerator – NEW
  • Work From Home solutions page that provides additional resources and tips.
  • Live webinar on March 26. Attend and invite your customers to this webinar which will address network and app performance for remote employees.

Our previously scheduled Rivercast for March 25th will be replaced with the “Work Productively at Home and On the Go” webinar above, taking place March 26 instead. Please join us with your customers.

In closing, this is a challenging time for all of us, and we’re in unchartered waters. But we’re in this together, and together we’ll get through this. Riverbed is here to support you, our partners, as well as to help our customers address the unique challenges they are facing during these trying times. Shortly, I plan to send a similar note to all our customers, letting them know that we’re here to help. Please stay safe, and let us know if you have any questions or how we can help you or our customers.

Best,

Rich McBee
President and CEO | Riverbed Technology, Inc.

ScanSource

The Cybersecurity and Infrastructure Security Agency (CISA) has published guidelines outlining “Essential Critical Infrastructure Workers” in the United States during this ongoing COVID-19 situation. This list identifies, “workers who conduct a range of operations and services that are essential to continued critical infrastructure viability.” We want to reassure our partners that ScanSource/POS Portal’s distribution operations located in California, Kentucky and Mississippi are deemed essential business functions and will continue to operate to support your business processes and needs.

In addition, we continue to take precautions in all of our distribution operations to ensure the continued health and safety of our employees. These include, but are not limited to:

  • Making efforts to keep the appropriate physical distance between employees
  • Minimizing exchanges between employees handling product
  • Adding HEPA filter fans to help with air flow
  • Physically wiping down areas, including benches and keyboards

We continue to monitor the COVID-19 situation and adapt our operations and processes to minimize the risk to our team, partners, suppliers and overall community. We are committed to providing consistent communication as we continue to support your business in this challenging and frequently changing environment. Please reach out to your sales or support team with any questions, concerns, or thoughts, or send me a message at ceo@scansource.com if I can assist you.

Thank you for your partnership and stay well.

Mike Baur

Chairman and CEO
ScanSource, Inc.

Securematics

We understand you have questions regarding Securematics’ response and readiness related to the COVID-19 outbreak. First, and foremost, the health and safety of our employees, vendors, partners and their customers, are our top priority. We are taking measures to protect you, our extended Securematics family, and minimize any business disruptions and potential exposure to the virus.

Out of an abundance of caution, we will temporarily move our Headquarters’ employees to home offices at the end of this week.

Half of all Securematics employees already work from home, so this will NOT affect the outstanding customer service you are currently receiving. That’s why we are doing this now, versus wait and potentially address this issue reactively, especially for end of quarter business.

Securematics will leverage our technology, showcase our flexibility, and provide innovative ways to help you grow your business – all the reasons you do business with us today.

As always, we have plenty of inventory on hand, and are ready to deliver as your valued distribution partner. Securematics will continue to monitor the situation closely and promptly update you on any changes.

If at any time we are not meeting your expectations, please contact me on my personal cell phone at 408-857-0907.

Let’s work together to strengthen our businesses and our partnership during this uncertain time.

Thank you for your continued partnership,

Brian Vincik
VP/GM Securematics

Supermicro

As our valued partner, we want to communicate key actions taken by Supermicro in response to the COVID-19 outbreak:

  • Many governments have taken precautionary actions to limit the number of employees in the workplace. Be assured, we’ve completed extensive preparations to minimize the impact to our business, customers, and employees. Further, Supermicro fully supports these actions in order to protect the health of our employees, partners, and community.
  • The Supermicro Global Business Continuity plan is in place to address situations such as this and our Pandemic Response Team is actively engaged. Core business functions have been enabled in virtual environments that support both on-site and off-site logistics for continuous global operations. Separate communications are available from our Compliance Office upon request.
  • In addition to our campuses in the US and Taiwan, Supermicro leverages a global fulfillment network for dynamic production scheduling to minimize potential business disruptions.
  • Given the dynamic nature of this unprecedented situation, Supermicro aims to send periodic updates as the situation warrants.
  • We send our best wishes for everyone’s continued health and safety. In the meantime, please continue to work with your sales representative to ensure that we’re are closely aligned for mutual success.

Synnex

Dear valued partner,

Our world is facing unprecedented challenges. On behalf of SYNNEX Corporation, we want to extend a personal note to let you know how we as a global company are working to protect our employees, customers and partners. Health and safety remain our highest priority.

We are committed to being responsive to the needs of our customers as this dynamic situation evolves. We are monitoring this situation and providing updates to our teams with the necessary information and protocols to ensure minimum disruptions, and to make sure we are doing everything we can to provide you the support you need.

The plans we have in place are designed to ensure our continued service to our customers.

SYNNEX has a detailed crisis management plan and our pandemic management procedures are in place to reduce potential healthcare risks. In the coming days and weeks, we will continue to update you on the steps we are taking.

SYNNEX made the decision to cancel all SYNNEX-sponsored events in the U.S. and Canada through April out of concern for the health and safety of our partners and associates. We continue to assess plans for events scheduled in May and beyond, and we will be making decisions about which of the impacted events will be rescheduled or converted to virtual events.

Here are some steps SYNNEX has taken to address the risk of COVID-19:

  • Established a COVID-19 Task Force that meets daily to evaluate our efforts and to maintain our focus on virus prevention and the well-being of our associates. We are working to ensure the concerns of associates related to COVID-19 are addressed and that their questions are answered
  • Implemented procedures to document and isolate associates exhibiting symptoms consistent with COVID-19, as published by the CDC
  • Evaluated travel restrictions for associates to eliminate or reduce travel when possible and reviewed facility access for associates and visitors to minimize the risk of exposure
  • Ensured availability of alcohol wipes, sanitizers, tissues, masks and other needed supplies for use in the workplace and increased the frequency of facility sanitization to reduce the risk of infection
  • Implemented communication programs in line with CDC guidance specific to COVID-19 disease transmission mitigation
  • Developed contingency planning for alternative work arrangements such as working from home

We are increasing our warehouse inventory to ensure continued fulfillment on demand and to minimize the impact to our customers. We are managing our supply chain and making every effort to understand and offset the potential impact of production and delivery delays.

We ask for your patience as the impacts of COVID-19 unfold, and we will continue to communicate with you in a timely and transparent way. Don’t hesitate to reach out to us with questions or concerns.

Dennis Polk
President and Chief Executive Officer

Michael Urban
President, Worldwide Technology Solutions Distribution

Peter Larocque
President, North America Technology Solutions

Tenable

For more than two decades, customers have been at the very heart of everything we do at Tenable. We take the trust you place in us very seriously, and we understand that the work we do matters to you and to your ability to protect your business.

We would like to reassure you that, as of this moment, we do not anticipate disruption from COVID-19 on our ability to deliver Tenable’s solutions to our customers anywhere in the world. We have developed thoughtful procedures for responding to emergencies and maintaining business continuity, and have convened a COVID-19 task force to review developments and adjust our approach as information comes to light. Our platform infrastructure has redundancy built-in to continue to maintain our uptime Service Level Agreements. In addition, our Technical Support experts will continue to be available for you 24 hours a day, 7 days per week. We are available via the Tenable Community, phone, email and chat. Please refer to our Technical Support page for more information.

Tenable has always embraced a distributed workforce and has long empowered our employees to work remotely. We’ve invested in a technology infrastructure that enables our employees to work securely and effectively from any location in the world, and have practiced doing so for some time. Our rapid response to last week’s security advisory from Microsoft, including our delivery of a plugin for the remote code execution vulnerability within a matter of hours, was a good example of our globally distributed and remote teams delivering with agility and speed.

In moments like these, transparent communication is more critical than ever. Please don’t hesitate to reach out to us on how we can best support your crisis needs. We are here to support you and will maintain open communications with our entire community of customers, partners and employees as the situation continues to evolve.

Regards,

Amit Yoran
CEO

VMware

On behalf of VMware, I hope this message finds you well amidst this unprecedented COVID-19 global situation that many of us are managing through across our communities, and with family and friends.

VMware Business Continuity
VMware is actively monitoring the ongoing developments of the COVID-19 outbreak and taking precautions to address the safety of our employees and the business needs of our customers, vendors and others who are in VMware facilities.

I am reaching out directly to let you know our Crisis Management Teams are following the VMware Contagious Illness Response Plan, which provides guidelines, processes and procedures for responding to and managing the occurrence of a contagious illness outbreak that affects VMware facilities world-wide. I can assure you our support teams are well-prepared to manage potential challenges related to the COVID-19 virus. Our global support team is managed from six main centers located across the globe, giving us strong geographic resilience in terms of our ability to provide continuity of service for our customers.

Additionally, we do not expect any impact to VMware operations should specific offices be closed due to COVID-19-related concerns. The foundation of VMware’s business is grounded on our ability to run, manage, connect and protect any application on any cloud and on any device. As such, we are ideally suited to work in a virtual environment as needed, and help our customers and partners do the same. We do not expect COVID-19 to impact the availability of VMware software and services, although some VMware SD-WAN hardware appliances are on backorder as a result of supply chain issues. As a result, we are extending the option to update existing orders with different appliances where inventory is more readily available.

Your Business Continuity Plans
We also know that our customers are dealing with business disruptions across the board. Unplanned events such as COVID-19 and travel restrictions make it very difficult to continue “business as usual.” Many of our companies across the globe are enabling employees to work remotely, maintain productivity, increase connectivity, and provide for continuous secure access to applications regardless of the endpoint. We also are seeing customers reach out for the ability to scale new users instantly in their clouds.

VMware can help our customers meet these increased demands. We can help our customers prepare for the following scenarios related to business continuity and remote workers:

  • Deliver digital workspaces on organizational or personal endpoints to access critical applications (Workspace One and Horizon)
  • Protect all endpoints that are accessing organizational assets remotely (Carbon Black offerings)
  • Accelerate performance of organizational applications on remote connections (VeloCloud offerings)
  • Provide elastic capacity to scale new users instantly and on demand (VMware Cloud)

Additionally, we are documenting some best practices, processes and tools to help our employees remain productive and engaged during this time. Several customers have also reached out to us to help them deploy business continuity solutions for remote workers during this crisis. You can learn more about them here.

We are continuing to update our VMware business continuity plans based on the developing situation. Should the situation change, VMware’s response can be found using the following link: https://www.vmware.com/company/news/updates/vmware-response-covid-19.html

As always, we are committed to your success. I encourage you to reach out as needed for support during this time. With any additional questions, you can send an inquiry to COVID19_Questions@vmware.com. For customer service-related questions or product support please visit Contact Support.

Thank you for your continued partnership. Know that we are here to help you – as technologists, as partners, and as your extended business family.

Sincerely,

Dom Delfino
Senior Vice President
and General Manager, Americas